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HUFFER | RETURNS

Everything you need to know.
Want to get in touch? Email support@huffer.co.nz

RETURNS FORM: 

Australia: Click here. 

New Zealand: Click here. 

Please fill out the returns form with all of the necessary information & include in your return package.

COVID: RETURNS DURING LOCKDOWN:

There are two options for returns during lockdown.

  1. The 30 day return period does not apply, and we will process your return/exchange once you are able to send it back to us or return to store. 
  2. You can book a contactless pickup here: https://senditnow.courierpost.co.nz/quote/ and send us your tracking + return information to support@huffer.co.nz. This means we have proof of postage and can process your request remotely.

CHANGE OF MIND

It's all good.

We’re committed to ensuring your shopping experience is positive, so we accept change of mind returns for all online orders. While this means you can return sale/discounted items, they are not eligible for a refund but instead for store credit or exchange. All returns need to be within 30 days and in original purchase condition, with tags. 

RETURN POSTAGE

If you've received a faulty or incorrect product. don't sweat it - we'll sort your postage! Just hit us up at support@huffer.co.nz. For standard returns, postage is on you.

TIME FRAME FOR RETURNS

All online orders must be returned within 30 days of receiving your purchase. Please contact us for returns outside of this timeframe. Where delivery has been delayed for an online order, we will take into consideration the delivery date, as well as the purchase date.

OUTLET/SALE ITEMS

Products advertised as 'outlet,' sale, or purchased with a discount code will be accepted for exchange of size, colour or style, or you will be sent an online store credit. We can't refund sale items, sorry!

EXCHANGES

We have a pretty cruisy exchange process around here. You can exchange any items you have purchased online for a different size or colour, OR you can go for a different item. If you’re exchanging for a different item and there’s a price difference, don’t sweat it! We can either refund the difference or process the extra payment with you. Our exchange process is super lenient as we understand that you can’t try before you buy online. Your return postage is on you, but we send out your exchange at no postage cost.

RETURN TO STORE?

Our retail stores are separate to our website, and are unable to refund you or issue store credit for your online order. Good news, though! They can assist with an exchange of an item purchased online. You can also drop an item off to store and the in-store team can arrange a refund/store credit with our support team. If the retail store does not have stock of an item you would like to exchange, they can get it sent to the store or to you. Our support team can assist in organising this with a store beforehand to streamline the process if you would like.

REFUNDS/STORE CREDIT

If you paid full price for your order you are eligible for a refund back to the account you used to purchase. Once your return is received we'll email you advising you of your refund being actioned. 

If your item/s were on sale, we will refund you in the form of an online credit+10% of the item cost. 

In store credit notes/gift cards will not work online and vice versa, but we're happy to swap them over for you. If your online store credit isn't working online, it might need to be input into the 'gift card' box. 

 

RETURN TIPS

1. Track your return postage! Things get lost sometimes, so keep yourself in check and make sure to track your return so we can help out even if it goes astray.

2. Write your full name on your package. This should match the name your order was placed under, to help us process everything nice and quickly.

3. Keep cool! We process returns and exchanges as quickly as we can, and we appreciate your patience while we do so. If your return is showing as delivered but you haven't heard from us, give us a few days before you reach out - if we've received it, we're most likely processing it! 

4. Australian customers - send your return back to our Melbourne Central store, no need to send it back over the ditch.

5. If you're worried about stock for your exchange, you can reorder and send your item back for a refund. Just let us know in your return that you've done this so that we refund you.

6. Items showing as out of stock online usually have a few units left as reserves, so don't stress about stock for your exchange! We've got you covered. 

NZ: HUFFER ONLINE RETURNS

HUFFER Warehouse

Level 4,

National Mini Storage

110 Hobsonville Rd

Hobsonville

Auckland

New Zealand

AU: HUFFER MELBOURNE CENTRAL

SHOP 207A, LEVEL 2

MELBOURNE CENTRAL SHOPPING CENTRE,
LA TROBE ST & SWANSTON STREET

MELBOURNE

3000

AU CUSTOMERS: To ensure your return can be processed during lockdown, please email your tracking and returns info to support@huffer.co.nz. Thanks! 

 

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