For most items we are a streetwear fit, so if you are after a more classic fit we recommend sizing down.

Mens T-Shirt Fits:

CLASSIC TEE: A Classic fit men's T-Shirt.

SUP TEE: A Half box street wear fit mens T-Shirt.

BLOCK: A baggier box fit mens T-Shirt.

Womens T-Shirt Fits:

CLASSIC TEE: A Classic fit women's T-Shirt.

RELAX TEE: Boxy fit women's T-Shirt

SLOUCH TEE: baggy fit oversize women's T-Shirt

All orders are shipped via New Zealand Post from our online fulfilment warehouse in Auckland.

We pick orders Monday - Friday. You will receive order tracking once it is picked which can take up to 3 working days.

In some cases part of your order may dispatch from a Huffer store and come in seperate packages.
Please don't panic this is normal.

Once your order is picked and dispatched, courier delivery times should be:

Auckland Delivery: 1-2 working days*

North Island delivery: 2-6 working days*

South Island delivery: 2-8 working days*

Rural delivery: New Zealand Post will deliver your parcel to a rural depot, where a third-party courier will then deliver to you. If your tracking is showing as delivered but you have not received it, it will be at the depot and you should receive it within 48 hours.

For Aussie information make sure you are using huffer.com.au 🇦🇺

* In high volume sale periods, and if your order is bought on sale your order can take up to 5 days to pick.

Exchanging or returning your order is easy as. Just follow the steps on our returns portal here.

Some tips to remember:

• We can only credit sale items (no refunds)

• Product must be in brand new, unworn/unwashed condition with tags still attached to be eligible for any kind of exchange credit or refund.

• If your exchange request is unable to be fulfilled due to no stock available you will be credited.

• We do not reimburse shipping for exchanges etc. (Only for faulties).

• Keep a hold of your tracking number!

No need to worry, the rest of your order will be with you shortly!

We ship all online orders from our Auckland warehouse. Sometimes if they are low on stock it will be sent to a Huffer store for fulfilment.

If all the stock in your order isn't available in one location, then part of it will be sent and the remaining items will be allocated to another location with stock available to be sent. This is called a split order. If it has been longer than 5 business days since you received the first part of your order, please get in touch with our support team so they can resolve this for you ASAP!

We can only exchange or credit sale items. We cannot refund them to your card.

No, all prices are final upon checkout.  

Here at Huffer, we love a good old-fashioned sale. Our promotional activity isn’t planned in advance, and sometimes an item may go on sale after you’ve purchased it. Unfortunately, we cannot honour the sale price for an item purchased beforehand. Sorry about that!

No, we cannot take phone payments for purchases. 

Sorry folks! For your security (and ours!) we cannot accept phone payments due to the risk of a fraudulent transaction.

Like any clothing, following the correct processes for laundering your Huffer gear is important. This ensures it lives a long life. Always read the care labels and follow the instructions.

For tips on how to look after your Huffer Puffer click here for the various care guides.

We do not replace garments that have been incorrectly washed or handled.

If you are unsure how to care for your garments please don't hesitate to ask support for help.

No need to worry, the rest of your order will be with you shortly!

We ship all online orders from our Auckland warehouse. Sometimes if they are low on stock it will be sent to a Huffer store for fulfilment.

If all the stock in your order isn't available in one location, then part of it will be sent and the remaining items will be allocated to another location with stock available to be sent. This is called a split order. If it has been longer than 5 business days since you received the first part of your order, please get in touch with our support team so they can resolve this for you ASAP!

If you have changed your mind (unlikely we know 😉) Please get in touch with us immediately. There is a tiny window for us to cancel orders, however there are no guarantees so don't wait around. (our warehouse team are speed demons).

We aim to pick and dispatch your order within 3 working days to make sure you receive it ASAP. This means you are unable to cancel or amend an order once it has been fully processed. Instead, It must be returned to our return address in accordance with the returns policy. 

All in store and online vouchers/credit notes expire 12 months after they are issued. We sadly cannot renew or extend them so don't go huffing around!

Yep! We offer Afterpay online and in store.

Is Afterpay not appearing as a payment option checkout? Make sure you are not signed in with Shoppay as it will disable the Afterpay option at the payment screen.

We don't plan our promotional activity in advance, so neither our support team or our retail teams can forewarn you of any sales.

Triple check that the item you’re buying is included in the promotion!

Our discount codes do not apply to sale items. If an item is already discounted, a discount code will not work on it unless we have specified that the code applies as a further discount. Still not working? Hit us up at support@huffer.co.nz

Oh no we're so sorry if this happened! Please contact support@huffer.co.nz or call 09-304-2601

If you need to change the size or colour of an item after you have placed the order, please try to call us as soon as possible!

We have a small window during which we can make changes, and though we will try our absolute best, we might not catch it in time.

If we don't catch it, you will need to wait until you receive it and proceed with a standard exchange.

Yes you can! However, please note:

Our retail stores can only send your online return back to our warehouse on your behalf. They will let the online support team know they have received your return, this will help action it faster.

The store cannot action size exchanges, credits or refunds on the spot.

All orders are shipped via New Zealand Post from our online fulfilment warehouse in Auckland.

We pick orders Monday - Friday. You will receive order tracking once it is picked which can take up to 3 working days.

Once your order is picked and dispatched, courier delivery times should be:

Auckland Delivery: 1-2 working days*

North Island delivery: 2-6 working days*

South Island delivery: 2-8 working days*

Rural delivery: New Zealand Post will deliver your parcel to a rural depot, where a third-party courier will then deliver to you. If your tracking is showing as delivered but you have not received it, it will be at the depot and you should receive it within 48 hours.

* In high volume sale periods, and if your order is bought on sale your order can take up to 5 days to pick.

Head to the returns page here.

Follow the prompts:

1. Enter your order number

2. Select the eligible items for return

3. Pay for your shipping label or drop your items into your local Huffer store.

4. Print your shipping label and package your goods.

5. Drop it at your local collection point.

6. Once we receive your return it will be actioned and any exchanges will be dispatched in the following days.

All returns must be returned to:

20 Accent Drive, East Tāmaki, Auckland, 2013

Please note. It can sometimes take a few days to action after your return arrives at our warehouse during busy sales periods. Hang tight.

Yes, for an exchange of size, colour or online credit.

Sale items including those purchased with a discount code (excluding the welcome discount) are not eligible for a cash refund.

They are eligible for exchange or online store credit. Online credit is valid for one year from creation and can be used on any online item.

No sorry! All in-store purchases are final and cannot be refunded. However, we can exchanged or we create an in-store credit.

All in store and online vouchers/credit notes expire 12 months after they are issued. We sadly cannot renew or extend them so don't go huffing around!

Unless the sale is advertised as ONLINE ONLY our staff will happily honour the sale price if presented in store.

Yep! We offer Afterpay in store and online.

We don't plan our promotional activity in advance, so neither our support team or our retail teams can forewarn you of any sales.

Yes we do. Bring your pears, oranges and Apples and pay the futuristic way.