FAQ

Got questions? We're here to help. If you don't see your query here, contact support@huffer.co.nz

Yes! Before you do, please note: Our retail stores cannot refund you or issue store credit for your online order. Instead, they can assist with an exchange of an item purchased online. You can also drop an item off to store and the in-store team can arrange a refund/store credit with our support team. If the retail store does not have stock of an item you would like to exchange, they can get it sent to the store or to you. Our support team can assist in organising this with a store beforehand if you would like.



We try not to approximate our sizes to a standard size, as our clothing is an oversized streetwear fit. Measurements are provided for each item in the description, so check those out for reference! For most items we are true to size, so go for your normal fit.

No, all prices are final upon checkout.  

Here at Huffer, we love a good old-fashioned sale. Our promotional activity isn’t planned in advance, and sometimes an item may go on sale after you’ve purchased it. Unfortunately, we cannot honour the sale price for an item purchased beforehand. Sorry about that!

Unless the sale is advertised as ONLINE ONLY, then the staff will honour the sale price if presented in store.

We don't plan our promotional activity in advance, so neither our support team or our retail teams can forewarn you of sales, sorry!

No, we cannot take phone payments for purchases. 

Sorry folks! For your security (and ours!) we cannot accept phone payments due to the risk of a fraudulent transaction

RETURNS & DELIVERIES

All New
Zealand orders are sent via Post Haste. The below shipping timeframes do not
include warehouse processing times, which may vary during busy periods. 

North
Island delivery should be within 3-7 working days.

South
Island delivery should be within 4-10 working days.

Australia
delivery should be within 7-21 working days, depending on your location
and where your parcel is sent from. 

International
delivery should be within 10-21 working days, depending on your location and where
your parcel is sent from. 

Rural delivery: Please note that rural
delivery may take longer than the outlined delivery times as deliveries are
done less frequently. Post Haste will deliver your parcel to a rural depot,
where a third-party courier will then deliver to you. If your tracking is
showing as delivered but you have not received it, it will be at the depot and
you should receive it within 48 hours.

We are
experiencing shipping delays due to high order volumes and carrier
availability. Australia and International orders will be impacted by limited
flights. We apologize for any trouble this has caused.

If you download and attach the returns form and send it to:

HUFFER RETURNS
Level 1, 182 Ponsonby Road
Ponsonby, Auckland
1011
New Zealand

We aim to pick, pack, and process your order within 3 working days to make sure you receive it ASAP. This means you are unable to cancel or amend an order once it has been fully processed. Instead, It must be returned to our NZ or AUS return address in accordance with the returns policy. 

All online orders can be returned within 30 days for Australia and New Zealand. Where delivery has been delayed for an online order, we will take into consideration the delivery date, as well as the purchase date.

No sorry! Our store staff don't have the systems to process refunds in-store, so this needs to be organise with our support team at our Head Office. Feel free to flick us an email and we can help you out: support@huffer.co.nz

You sure can!

We have a pretty cruisy exchange process around here. You can exchange any items you have purchased online for a different size or colour, OR you can go for a different item. If you’re exchanging for a different item and there’s a price difference, don’t sweat it! We can either refund the difference or process the extra payment with you. Our exchange process is super lenient as we understand that you can’t try before you buy online. Return shipping for an exchange is at your expense, but we’ll cover the cost of sending the exchange back out to you.

Yes, for an exchange of size/colour, a different item, or store credit.

Sale items/those purchased with a discount code (excluding the welcome discount) are not eligible for a cash refund.
They are eligible for exchange or online store credit+10% of the order value. Store credit is valid for one year from creation and can be used on any online item. This is not valid for use in store, but can be swapped over - just flick us an email!
We can also extend a store credit if you haven’t had the chance to use it within a year.

No sorry! All in-store purchases are final and cannot be refunded. However, we can exchanged or we create an in-store credit.

ONLINE ORDERS

If the size you’re after is out of stock online, hit us up at support@huffer.co.nz. We’re pretty good at hunting down the lucky last units of what you’ve got your heart set on. Note: This does not apply during COVID level 4 lockdown, sorry!

Oh no we're so sorry if this happens! Please contact support@huffer.co.nz or call 09-304-2601.

If you need to change the size or colour of an item after you have placed the order, please try to contact us as soon as possible! We have a small window during which we can make changes, and though we will try our absolute best, we might not catch it in time. If we don't catch it, you will need to wait until you receive it and proceed with a standard exchange.

Triple check that the item you’re buying is included in the promotion! Generally, our discount codes do not apply to sale or outlet items. If an item is already discounted, a discount code will not work on it unless we have specified that the code applies as a further discount. Still not working? Hit us up at support@huffer.co.nz!

Yep! We offer both in store and online.

No need to worry, the rest of your order will be with you shortyl! We ship all online orders from two separate warehouses, as well as our retail stores. If all the stock in your order isn't available in one location, then part of it will be sent and the remaining items will be allocated to another location with stock available to be sent. This is called a split order. If it has been longer than 5 business days since you received the first part of your order, please get in touch with our support team so they can resolve this for you ASAP! support@huffer.co.nz