We can now deliver winter essentials during Lockdown alert level 4. This list has been approved by MBIE and is a considered proportion of Huffer product that will help protect you for the cold.
These items will be shipped as a priority however there will be delays to our normal time frames as our warehouse isn’t running at full capacity to protect our people and couriers priorities are with Food and Medicines during these times.
We expect it will take about 4 – 8 working days for your Essential item order to reach you during this time. The best way to gauge timeframe is to keep in check and look out for the ’shipping’ email from us.
For non-essential items ordered, the rules are different. Orders will be kept safe and secure and held in our warehouse ready to be picked and dispatched once the lockdown has been lifted.
Returns during lockdown level 4:
Please hold onto any returns you might have until after the lockdown is lifted. We have extended our standard returns policy to 14 days post lockdown level 4 being lifted.
If your item has been purchased on sale or with a discount code we can change the size (if we have one!) and can provide you and online voucher for a full return.