Returns During Alert Level 2:
Our current returns policy is 14 days from purchase. We understand that you may not have been able to reach a post office during level 3, so this has been extended to 21 days until further notice.
If your item has been purchased on sale or with a discount code, we can change the size (if we have one!) or can provide you an online voucher for a full return.
For more information regarding returns and exchanges, click here.
Exchanges During Lockdown Level 2:
We are able to receive exchanges at Alert Level 2, please return your items with exchange request to:
182 Ponsonby Road
If you are concerned that stock will sell out before lockdown lifts, please purchase the correct size in a new order and return the incorrect size whenever you are able to for a refund.