Delivery & Returns
HUFFER DELIVERING TO THE WHOLE WIDE WORLD
- New Zealand: FREE if you spend $30.00 or more, otherwise $7.50
- Australia: FREE if you spend $30.00 or more, otherwise $7.50
Everywhere else: NZ$50
International deliveries other than Australia, please inquire at email@example.com and we will sort you out.
We are experiencing a short term delivery delay of 1-2 days due to a high volume of orders. If ordered w/c 8 May 2017, you should expect to receive your delivery in 4-5 days. Thanks for your patience.
We will process your order as soon as possible within standard business hours. If residing in the North Island, you should receive your delivery within 1-3 days. If residing in the South Island you should receive your delivery within 2-4 days. We will email you a confirmation once your order has been shipped, including a tracking number for international orders. If there is a public holiday thrown in there we will probably need an extra day to get your Huffer to you. And if you live rurally we will just need to add another day or 2 on to find you. You can always check to see how your order is going by either checking the tracking number or by emailing us at firstname.lastname@example.org
Orders to Australia should be delivered within 10 working days. If there is a public holiday in there it will probably take another day. You can always check to see how your order is going by either checking the tracking number or by emailing us at email@example.com
Orders shipped to countries outside of New Zealand and Australia may take up to 6 weeks from purchase date to get to you. Any orders that cannot be accepted within this time frame will be returned back to Huffer and subjected to return postage fees. Your purchase may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by you (the customer) ; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. You can always check to see how your order is going by either checking the tracking number or by emailing us at firstname.lastname@example.org
Please provide a physical street address – we’re not able to deliver to a P.O. Box. You will need to sign for you order on delivery too so make sure it's an address you will be at during working hours.
You may return any product, with the exception of sale or discounted items, within 14 days of purchase. Items must be returned unworn, unaltered and unwashed. All original packaging and labelling must be returned also. Sale items may not be returned or exchanged unless they are faulty so please do choose carefully and we can’t accept returns through any of our physical Huffer stores – just here at our online HQ. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
To return an item, make a note on the invoice included with your shipment and pop it in the parcel back to us. Make sure you really make the parcel secure by using loads of tape as you are responsible for it until it reaches us. We also suggest you select an insured shipping or postage method. Although we are super kind people Huffer does not accept responsibility for packages we do not ship ourselves so check and check again. All return shipping costs are to be paid by the you (the customer) so choose carefully!. Send your package to:
Huffer Direct Ltd.
ATTN: Online Returns
12 Customs Street
Attn: Online Returns
If you wish to exchange a garment please send back to the above address or request an exchange a any of our physical Huffer stores. Exchanges will be made only if the exchanged item is available. All return shipping costs are to be paid by the you (the customer) so choose carefully.
Sale Items / Discount Offers & Codes
Hey you already have a bargain so sale items or items purchased using a discount code, may be exchanged for a change of size but may not be returned for a credit or refund. Please email email@example.com prior to returning any items to be exchanged.