Yes! Our Melbourne retail teams are working limited hours, processing returns and exchanges, along with dispatching online orders. Find the returns form here.
Please send all exchanges and returns to:
Level 2, Melbourne Central
Cnr La Trobe St & Swanston St
Melbourne VIC 3000
All returns must be sent via courier, for our safety and yours. Physical returns are not being accepted at this time. Sorry!
Return shipping is at your expense unless an item is faulty, incorrect or damaged. If this is the case please contact our support team.
Yes, you can exchange your order after lockdown if you would prefer. Please note, the item must be in original condition, with tags, and unworn or washed. Our staff retain the right to decline an exchange upon physical inspection.
When possible, your order will be sent from our Australian stores or warehouse. If there is insufficient stock there, we will send your order from New Zealand. This means your shipping time will vary depending upon where it is dispatched from, but we aim to have your order reach you within 5-10 working days.
For orders dispatched from our retail stores, we use AUS post. You will receive a tracking email from the retail team. For those shipped from NZ or our AU warehouse, we use Toll.